Articles & Updates
Fresh leadership thinking, practical how-tos, and research-backed insights
Content written for leaders, HR professionals, and entrepreneurs who need actionable next steps they can apply across small businesses, non-profits, startups, and corporate teams.
Determining "Value" in Organizational Leadership
Years ago when I was an outside salesperson for labs that created lenses for eyewear, I took a lesson from Brian Tracy that brought a lot of success.
Brian Tracy says that we all make purchases based on "Perceived Value". He explains further that this perceived value is determined by 3 things: Price, Quality, and Service. Pick 2!
For example, when I purchased my laptop, it was important for me to have a dependable brand with specific features (Quality), and it was also important that it be available at a lower Price. Consequently, I gave up some of the Service and made the purchase online.
So, how did this help me in Eyecare lab services? I communicated expectations very clearly. Did the independent eye doctor want his lenses quickly? With good Quality? Or at a lower Price? Any competitor promising all 3 was lying! That was why customers were consistently unhappy.
The #1 Workplace Complaint: Absentee Leadership
A landmark Harvard Business Review survey of 1,000 U.S. workers revealed that issues stemming from absentee leadership accounted for roughly 91% of all leadership-related complaints. These included a refusal to communicate, a lack of clear direction, and having no time to meet.
A successful leader leads from the front. They are aware of key organizational development components and know how to inspect them for best success. A good leader knows and communicates what expectations are and earns the relationship where accountability is offered instead of demanded.
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